The Nigerian Electricity Regulatory Commission (NERC) has directed Electricity Distribution Companies (DisCos) to replace outdated prepaid meters for customers at no cost. This mandate, grounded in the Nigerian Electricity Supply Industry Act, reinforces DisCos’ obligation to ensure meter functionality without burdening consumers financially.

In a statement released on Monday, NERC addressed growing complaints against certain DisCos, including Ikeja Electric Plc and Eko Electricity Distribution Company, for pressuring customers to replace old Unistar prepaid meters by November 14, 2024, or risk being shifted to estimated billing. The move sparked widespread public criticism and prompted intervention from NERC and the Federal Competition and Consumer Protection Commission, particularly after Unistar defended the integrity of its meters.

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The directive arrives amid mounting public concerns over rising meter costs, fueled by Nigeria’s economic challenges, including high inflation and escalating energy prices. NERC emphasized that any DisCos demanding payment for meter replacements are violating regulations and should be reported immediately.

The commission also clarified that customers should not be subjected to estimated billing due to faulty or obsolete meters unless the damage is caused by the customer. NERC pledged to enforce strict regulatory compliance, warning DisCos of penalties for non-adherence to the directive. Affected consumers are encouraged to report violations through NERC’s official communication channels, ensuring their rights are upheld.